Refund Policy
At IBO Player Pro, we strive to provide our customers with the best possible experience. Below is our commitment to your satisfaction.
1 Trial Period
New customers are offered a trial period to test our service without risk.
- If you decide not to continue during the trial period, no charges will be applied.
- We encourage you to test the service on your specific device during this time.
2 Money-Back Guarantee
We offer a 14-day money-back guarantee on all new subscriptions.
This means you may request a full refund within 14 days of your purchase date if you are not satisfied with the service quality.
3 Refund Conditions
Refunds apply only under the following strict conditions:
- The refund is valid only for new customers and first-time purchases.
- Subscription renewals or expired subscriptions are not eligible.
- A valid proof of purchase or order number must be provided.
- Any verified misuse of the service or violation of our Terms of Service will void the refund request.
4 Refund Procedure
To request a refund, please contact our customer support team directly.
- Contact us via Email or WhatsApp.
- All refund requests are processed within 7 business days.
- The refund will be issued using the original payment method used during purchase.
5 Exceptions
Certain promotions, special limited-time offers, or custom reseller subscription plans may be excluded from this refund policy.
Any such exclusions will always be clearly communicated in advance at the time of purchase.
Need to request a refund or have questions?
Contact Support